A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment.
Patients who provide less than 24 hours notice, or no-show, will be charged a cancellation fee of 50% of the treatment booked on the credit card that is kept on file.
How to cancel your appointment.
If you are cancelling outside of our 24 hr cancelation period you will not be charge.
Cancel on our online system by logging into your profile, e-mail us at [email protected] or call 403-675-7778. Please leave a voicemail that you wish to cancel and we will return your call.
Cancelling with less that 24hrs
A cancelation fee of 50% of your treatment booked will be applied. Please call us at 403-675-7778. If you do not reach anyone you can leave a detailed message on our voicemail.
When you book your appointment you will be require to leave your credit card on file. Our online booking company has provided us with Payfirma.
Payfirma is PCI Compliant and uses the same 128-bit encryption as the big banks around the world. Payfirma sends Jane back an encrypted key (a token) which represents the credit card so that Jane can continue to bill against that card if the customer wishes, but note that this token can't be used outside of Jane. The only information that Jane stores about the credit card are the last 4 digits and the expiration date so that the customer will know which card they gave you.